Social & Health Insurances SZV has launched its annual Customer Experience Survey to better understand client needs and strengthen service delivery on Sint Maarten.
The survey, which takes about 8–10 minutes to complete, is anonymous and can be accessed online at www.szv.sx/survey2025. To ensure impartiality, SZV has partnered with independent research company Deep Dive Data, which will also conduct in-person surveys at community locations and at SZV offices.
Survey questions focus on clients’ interactions with SZV, communication, overall satisfaction, and customer service experiences. The initiative aims to gather valuable feedback to help SZV evaluate processes and identify areas for improvement, ensuring services remain efficient, accessible, and aligned with community expectations.
Elton Felisie, SZV’s Deputy Director, emphasized the importance of the survey: “By listening to our clients, SZV can ensure services continue to meet the needs of our community.” Morenika Arrindell, Manager Customer Care, added: “Your voice matters in shaping the future of SZV’s services.”
Clients are encouraged to participate and share their experiences. For more information, contact SZV at info@szv.sx or +1 (721) 546-6782, and visit www.szv.sx or SZV’s social media channels.
SEGUE 2 (Second pre-commercial):
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